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SSA Toolkit

Examine actions

 

Examine actions

Examine actions

Examining proposed actions in more detail and deciding which will be implemented

This section looks at how to examine the possible actions more closely, in order to inform the decision about which ones to implement. This is important because different ways of reducing a particular risk have different levels of effectiveness. Some may reduce the risk more than others, while others may have unfortunate side-effects or be too expensive to implement.

On this page:

Examine actions is the second activity in the Improve phase of SSA

Examine actions is an activity in the Improve phase of SSA


Shortlisting proposed actions

It is often helpful to create a shortlist of actions to examine in more detail. The set of possible actions created in the Propose actions activity is often quite large, and a lot of work may be required to examine each of them in detail. However, this is often not necessary. Not all of these actions will be sensible or feasible, and some may be minor modifications of others. A shortlist can be used to identify those actions that are worth examining in more detail.

It may also be useful to provide some more details about the shortlisted actions. This can be helpful when examining them and assessing their possible effectiveness.

Putting ‘Shortlisting actions’ into practice

Space to record this information is provided in the SSA Assessment Form. To do this:

  1. Select the ‘Propose actions’ page in the Assessment Form.
  2. Highlight the actions that appear most promising, choosing at least one (preferably more) action for each risk that needs to be addressed.
  3. Copy the ID numbers of the risks from the ID column on the ‘Propose actions’ page to the ID column on the ‘Examine actions’ page.
  4. In the spreadsheet version of the form, information about each of the risks should be automatically copied from the ‘Identify/Assess/Evaluate risks’ page into the grey columns on the ‘Examine actions’ page. If this does not work (e.g. if extra rows have been added), it may be necessary to copy this information manually.
  5. In the print version of the form, for the each of the ID numbers in the ID column, examine its corresponding row in the ‘Identify/Assess/Evaluate risks’ page to see more information about the risks that are being addressed.
  6. Enter the shortlisted actions for each risk in the column headed What should we do about it?. These are the actions that were highlighted on the ‘Propose actions’ page. If there is more than one shortlisted action for a risk, then use a different row to describe each different action.
Screenshot of Propose actions page of the assessment form

 

Screenshot of Propose actions page of the assessment form

Screen version of the ‘Examine actions’ page

Screenshot of Examine actions page from the print version of the assessment form

Print version of the ‘Examine actions’ page


Case Study

The completed ‘Examine actions’ page from the Section 136 case study is shown opposite. The screen version of the page is shown so that the original risks can be seen next to the proposed actions. (Note that the download of the full case study uses the print format.)
Further explanation of this stage in the case study can be found on the Section 136 page about Shortlisting actions.


Reassessing risk

It is important to compare the different levels of effectiveness of the shortlisted actions when deciding which ones to put into practice. For each shortlisted action, it is helpful to reassess the risk, imagining that the action has already been put into practice. This is sometimes called a ‘residual risk’. Determining exact values for the revised impact and likelihood is likely to be difficult, but it should be possible to get reasonable estimates based on an understanding of the action, the system into which it fits, and the consequences of risk control actions that have been implemented in the past.

When reassessing the risk it is important, as in earlier activities in the SSA, to ensure the presence of stakeholders who understand the system and the likely effects of any actions. They may be aware of local barriers, or opportunities, that can significantly influence the effectiveness of such actions, and also act as local advocates to encourage colleagues to adopt any changes. They are likely to be able to help to choose between alternative possible actions, and also to highlight where the proposed actions may be inadequate and where further actions need to be explored.

An example of a reassessment of risk is given below. Note that not all of the risks may be reduced significantly or even at all. This is most likely to be the case for risks that are already low.

 

Portion of a risk table, showing the original and revised risk scores if some of the shortlisted actions were conducted. For example, one issue is that accepting a new patient may result in reduced staffing elsewhere in the unit. This had a risk score of 16. The proposed action is to review the staffing policy and implement changes, with an estimated new impact score of 4 and likelihood of 2, giving a new risk score of 8. Likewise, the proposed action for risk C reduces the risk score from 12 to 6. The proposed action for risk E does not affect the risk score, which stays as 4.

Examples of reassessments of risk

 

Putting ‘Reassessing risk’ into practice

Space to record this information is provided in the SSA Assessment Form. To do this:

  1. Select the ‘Examine actions’ page in the Assessment Form.
  2. For each action in the column headed What should we do about it?, imagine that it has been implemented. Estimate the likelihood that the problem in that row will still occur, and the impact that it would then have. Enter the revised impact in the column headed How bad is it if it still goes wrong? and the likelihood in the column headed How likely is it that it will still go wrong?.
  3. Calculate the new risk score by multiplying the impact and likelihood together. Enter this in the column headed What is the new risk? The spreadsheet version of the form should calculate and enter this automatically.
  4. Do this for each of the shortlisted actions.
Screenshot of Examine actions page of the assessment form

Screen version of the ‘Examine actions’ page



Case Study

The completed ‘Examine actions’ page from the Section 136 case study is shown opposite. The screen version of the page is shown so that the original risks can be seen next to the proposed actions.
Further explanation of this stage in the case study can be found on the Section 136 page about Reassessing risk.


Identifying possible side-effects

It is particularly important to consider whether an action may have unfortunate side-effects, perhaps giving rise to a different issue or increasing other existing risks. There is the danger that the ‘cure’ can be worse than the ‘disease’.

An example was given earlier involving the planned removal of 10mg methotrexate tablets from local circulation, to leave just 2.5mg tablets and hence reduce the risk of mix-ups. When this happened, patients were told that they would no longer receive 10mg tablets. However, high street pharmacies continued to administer their remaining old stocks of 10mg tablets to patients, and one patient was seriously harmed because she believed that the tablets she was taking were actually of the lower 2.5mg dose.

It is important to think through the action and its effect on different parts of the system carefully. The system map created in the Describe system activity in the Examine phase can be very helpful in doing this.

Photograph of a blister pack containing small yellow tablets.

10mg methotrexate tablets were withdrawn from circulation to reduce the risk of mix-ups. However, doing so resulted in confusion as high street pharmacies continued to administer their remaining old stocks.

Portion of an Examine Actions page, showing some shortlisted actions together with their possible side-effects. For example, reviewing the staffing policy and implementing changes may result in needing to recruit more staff or do additional training. Storing spare forms in the 136 Suite may mean that efforts need to be taken to ensure that correct versions of the form are used consistently.
Examples of possible side-effects

Putting ‘Identifying possible side-effects’ into practice

Space to record this information is provided in the SSA Assessment Form. To do this:

  1. Select the ‘Examine actions’ page in the Assessment Form.
  2. For each action, enter details of any side-effects that should be considered in the column headed Does the action have any undesirable side-effects?
Screenshot of Examine actions page from the assessment form

Screen version of the ‘Examine actions’ page


Case Study

The completed ‘Examine actions’ page from the Section 136 case study is shown opposite. The screen version of the page is shown so that the original risks can be seen next to the proposed actions.
Further explanation of this stage in the case study can be found on the Section 136 page about Identifying possible side-effects.


Examining other considerations

It is important to consider a number of Other considerations when choosing between potential actions. These include:

  • Cost: It is important to consider the cost of the actions, as some may cost more to put into practice than others.
  • Practicality: It is important to consider whether the actions will be feasible in practice, for example, are there the staff and expertise available to implement them?
  • Sustainability: It is important that the actions can be sustained for the full length of time required, since it is not uncommon for good ideas to receive strong uptake initially, only to see this reduce over time.
  • Evaluability: It is important to consider whether and how to evaluate the effectiveness of the action, which may include process measures such as throughput of patients, or outcome measures such as quality of life.

Portion of an Examine Actions page, showing some shortlisted actions together with their possible side-effects. For example, reviewing the staffing policy and implementing changes may result in needing to recruit more staff or do additional training. Storing spare forms in the 136 Suite may mean that efforts need to be taken to ensure that correct versions of the form are used consistently.

Examples of other considerations

 

Putting ‘Other considerations’ into practice

Space to record this information is provided in the SSA Assessment Form. To do this:

  1. Select the ‘Examine actions’ page in the Assessment Form.
  2. For each action, enter details of any other considerations in the column headed What other things should be considered? These may include comments on cost, practicality, sustainability and evaluability.
Screenshot of Examine actions page of the assessment form

Screen version of the ‘Examine actions’ page


Case Study

The completed ‘Examine actions’ page from the Section 136 case study is shown opposite. The screen version of the page is shown so that the original risks can be seen next to the proposed actions.
Further explanation of this stage in the case study can be found on the Section 136 page about Examining other considerations.


Selecting actions to implement

At this point it is necessary to select those actions that will be put into practice. In doing this, particular consideration should be given to:

  • The initial impact, likelihood and risk score, and the rating (colour coding) of this risk according to the risk criteria;
  • The new risk score assuming that the action is implemented;
  • Any undesirable side-effects of implementing the action;
  • Any other considerations, such as cost, practicality, sustainability and evaluability.

It is often helpful to rank the actions before selecting those that will actually be implemented. This can be helpful in making the final decisions, and is useful if any of the actions later proves ineffective and needs to be replaced with another choice.

Portion of an Examine actions page, showing some of the shortlisted actions, together with the old risk score, new risk score, possible side-effects, and other considerations. The chosen actions are also highlighted: Review staffing policy and implement changes. These actions address two risks reducing the first risk score from 16 to 8, and the second from 12 to 6. The third action which was not chosen did not affect the risk score, which stayed at 4.

Examples of shortlisted actions, with the chosen actions highlighted in yellow.

Putting ‘Selecting actions to implement’ into practice

Space to record this information is provided in the SSA Assessment Form. To do this:

  1. Select the ‘Examine actions’ page in the Assessment Form.
  2. For each of the actions, examine both the initial and new impact, likelihood and risk scores, as well as the side-effects and other considerations. In the print version of the form, look back to the ‘Risks’ page to see the initial impact, likelihood and risk scores.
  3. Choose at least one action to be put into practice for each risk that needs to be reduced. Highlight or circle the chosen actions.
  4. Describe the reasons for selecting or rejecting each action in the final column of the table (headed What are your reasons for your choice?). This information may be useful if it is necessary to revisit this activity and select different actions at a later date.
Screenshot of Examine actions page of the assessment form

 


Case Study

The completed ‘Examine actions’ page from the Section 136 case study is shown opposite. The screen version of the page is shown so that the original risks can be seen next to the proposed actions.
Further explanation of this stage in the case study can be found on the Section 136 page about Selecting actions to implement.